You could be oozing gold for all anyone cares, so does Bappi
Lahiri, but that surely does not mean you are classy. Or that you pay people
for their work.
It seems to me, that designers in India especially generally
tend to suffer for being designers. The problem with the entire thought process
here is that people want to live in beautifully designed functional spaces,
they love the idea of having an interior designer achieving their goals for
them, but when it comes to paying the designer for their ingenuity, understanding
and creativity, the immediate response (on completion of project) is, “What did
you do? All these were my ideas, you just drew a couple of lines!” It’s so ludicrous,
I cannot even laugh. Really? I drew some lines, I put them together so that
they made sense. And for that, I deserve to be paid.
The psychology here is, “ I didn’t get anything tangible,
why should I pay?” Go to a vegetable market, Aunty. When will people realize,
that a designer sells IDEAS, THOUGHTS, CONCEPTS. He sells DESIGN. Design IS
intangible, thoughts are Intangible, creativity is INTANGIBLE. Does it mean I
should not be paid? No. Some people accept this argument and agree that a
designer must be paid. But pay they will, after you give them five star quality
work in five rupees. The “swastha ani masta” era is long past. You pay, you
get. You don’t pay, you don’t get. Same applies for quality.
Recently, while working on a particularly hideous garage
(which was to be converted into a beauty parlour), I came across people with
the exact mentality I just spoke about. This is a girl I know since school
days. 16 odd years of acquaintance and at one time a pretty good friend in
school. That was the reason I agreed to take up the project.
I was taken to an ugly little outhouse/garage. It was
falling to pieces. And this monstrosity was to be converted into a beauty
salon. I took it up as a challenge. And according to me, I did a great job. I’m
not the one saying this; anyone who has entered the place has said it. But of
course, a project is not successful until your client has a word of
appreciation for you. Which, I did not get. What, however, I did get in
abundance was sleepless nights and a nasty, mean spirited excuse of a person to
deal with. Big fat claims were made. Screaming matches over the phone. Her
mother went as far as calling me a “cheapskate”. Of course, it doesn’t matter
that she or her daughter do not answer calls and have not cleared their dues
after torturing me for two months over something that should have been
completed within 15 days. To make matters even more interesting, they
threatened to drag me to the police WHEN THEY ARE ONES that OWE ME money.
Pretty “rich”, huh.
The other point that is pretty bothersome in this entire
fiasco is that these “convent educated” people while, dealing with anyone from
the labourers working on site would say, “look at their level, look at our
level”. Whatever happened to “dignity of labour”? Or is pulling out the
underarm hair of complete strangers a more respectable job than a carpenter? On
what basis do such people talk about “class” when they cannot even pay the
needy people who spent days and nights getting that horrible excuse of a place
functioning? They talk about quality, not taking into consideration the fact
that they did not want to pay for anything more expensive than the most
mediocre of materials and the place to be converted itself was falling apart. Add
to that the fact that they made countless changes in the design. Once damaged,
always damaged. You cannot cut a thread and then tie a knot and expect it to be
as strong as a whole thread. Same goes for furniture. Conveniently, the
designer was blamed.
The girl in question would scream over the phone, “I come
from a good family, we are not cheats, we don’t hold back anyone’s money”. Her
parents too would scream the same. No amount of screaming and shouting can
change the fact that these people are in fact extremely cheap. The project was
completed 1.5 months back, there is still no sign of the remaining payment
after repeated phone calls and meetings.
They wanted me to “put my soul” into their work. They wanted
me to “sell my soul” for a sum of twenty thousand rupees. I can only laugh at
the sheer audacity of the expectations and pray to god, that these people pay
in Karma, which they will.
Moral of the story: Money cannot buy you class, tolerance or
the understanding of dignity of labour. No work is big or small, nor is the
person performing them. The people that claim to not be cheats are in fact the
cheats. Beware.